Hibernian Football Club are looking to recruit a Disability Liaison Access Officer on a part time basis. This post will enhance the already strong relationship that exists between the Board and all supporters and importantly it will also assist the Club and the two elected Non-Executive Directors, Frank Dougan and Tracey Smith.
As well as their NED roles, Frank and Tracey also fulfil the role of Supporter Liaison. In reviewing feedback and meeting supporters it has become clear that the Club could offer some additional provision in the organisation required for supporters with accessibility needs and requests. The appointment of a Disability Liaison Access Officer is the next step in consolidating the work done to date and creating further opportunities in the future.
The DLO will actively work and advocate on behalf of supporters as a priority resource and coordinate activity around match day. They will also support the Hibernian Disabled Supporters Association in areas such as recruiting members, compiling materials and making the association more active within the Club and its supporters.
As a visible point of contact, the DLO will be a key liaison on a variety of issues to deliver a positive match day and positive engagement in general.
The successful person will provide a holistic view of accessibility across the Club, incorporating everything from match day and non-match day operations, hospitality & conferencing, digital and retail. Although you clearly won’t have the responsibility for club-wide compliance we do expect you to help us drive change and identify where we can or must do better.
The post holder will promote disability awareness and inclusion across all Club functions.
-Be a point of contact between the Football Club, its disabled supporters to ensure that their access requirements are fully considered and plans are put in place to address areas with reduced access and improve these areas
-Promote the needs of supporters, guests or visitors to the club covering a range of access or inclusion issues and “champion” such issues and the benefits of creating an accessible stadium
-Help the Club while it develops a new mission statement and access plan to help ensure that the Club meets its legal duties and continued access improvements to all facilities and services at the Club, including all stadium areas, such as ticket office, shops, amenities, stadium seating, hospitality and VIP areas and the management and development of parking areas
-Help to organise disability awareness training for all staff and understand the requirements of a disabled person on match and non-match days and to help us interact with a wide range of people with different access requirements or additional support needs.
-Work with other departments at the Club to ensure access information for supporters and visitors is available via the Club media portals (such as the Club website and publications) and available in accessible formats
-Ensure adequate provision and responsible allocation of parking areas on both non-match days and match days (if available) and support the development of a parking plan, including provision of accessible drop-off points
-Provide guidance on the management of disabled supporters tickets including the provision of a personal assistant ticket if required
-Act as a liaison between the Club and its disabled supporters and their associations or groups. Support the establishment of user-led consultation and on-going dialogue.
-Can do attitude and the desire to go the ‘Extra mile’ and make a real difference
-Be able to demonstrate good listening skills with patience and have the ability to resolve issues where necessary
-Actively cooperate through good communication with others, fostering a culture of teamwork and collaboration
-Seek out and act upon opportunities to improve the disabled fan and customer experience – this is a very important part of the role
-Delivery of excellent customer service in all areas
-Be well organised with a confident, professional manner
-Enthusiastic, proactive, resourceful, self-motivated, capable of working alone and unsupervised
-Support Club decisions and follows through on commitments made
-Be able to think and react quickly to ever changing situations whilst offering the highest level of assistance
-Adaptable/Flexible/Willing to make change
-Able to work calmly under pressure and sometimes without specific Instruction and be approachable
Disability Liaison Access Officer
Hours: One day per week (7.5 hrs) and all home matches (hours required to be agreed)
Location: Easter Road Stadium
Salary: National Living wage per hour
Applications to: Ldempster@Hibernianfc.co.uk
Closing Date: 4th January 2018
The Club will also support the candidate to gain a relevant customer service qualification and other relevant to post training opportunities.